Verified client This complaint was posted by a verified customer. Find out more Solved The grievance has been investigated and resolved to The shopper’s gratification. Telegram & Gazette On January 2,2022, I ordered a fifty two week membership to your newspaper for my in-laws as a gift On January 2,2022, I purchased a 52 7 days subscription to the newspaper for my in-laws as a gift. I received a subscription affirmation promptly along with the payment of $208 cleared my bank account on January three. On February eight, I was built conscious by my in-guidelines that they had nevertheless not received a shipping and they experienced made an effort to contact the telegram to solve The problem but they said that they had no document of your subscription. So I termed their customer service Section myself and was told to file an escalation by e-mail wherein I ought to attach evidence of the acquisition.
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Once i called, they explained I hadn't answered an electronic mail about extending my subscription. I instructed them my subscription had not run out but that at the conclusion of it I'd not intent on continuing the subscription as they constantly skipped providing the paper to me. In order that they lastly restarted the subscription. Then, it hardly ever stopped getting shipped. It ongoing to generally be delivered through the Telegram Trusted Seller summer season of 2020, but I had NOT renewed my membership as well as termed to tell them to prevent providing it to me. So now They're telling me that I owe them for that error on their own element. I didn't ask for the paper to get sent in the summer time and in many cases experienced requested them to stop. Their mistake, not mine. I OWE THEM Nothing at all. And after they named me two months back and questioned if I wish to re-subscribe, I "Jokingly" explained I'd just take the Sunday paper if they may work out how to get it to me this time. HERE we go once more. They billed me but I haven't any paper as of this day. And customer support is HORRIBLE. Once i asked to talk into a supervisor they disconnected me. Once i named back again she said she could not aid but that billing could well be in contact with me in 5 times. I don't anticipate which will happen. I've disputed the demand on my bank card and won't have anything to carry out with this particular paper Down the road.
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